@craigyboi Hi Craig, it's added to the bill but is optional and can be removed if service not up to scratch or you're not happy to pay it
@MrsSarahCameron great thank you - if you email firstname.lastname@example.org we will pass on so the team can investigate and come back to you
@MrsSarahCameron Hi Sarah, really sorry to hear this. Would you be willing to send us more details so we can look in to what went wrong?
@GuppyGraphics hi, if you email email@example.com with some more info somebody will get back to you