How we collect information about you
- When you fill in forms in this website
- When you voluntarily complete customer surveys, provide feedback or take part in competitions;
- if you contact us, we may keep a record of that correspondence; or
- When you visit this site (see under Cookies below).
How we use your information
For making a reservation for you at your request at one of our restaurants, to assist us in enhancing our restaurants, for customer service and, if you agree, to contact you with information about news, promotions, customer surveys, competitions, exclusive offers, events and other information we think may be of interest to you.
We will not share your information for marketing purposes with any third party. We may disclose your personal information to third parties if:
we sell or buy any business or assets, in which case we may disclose your personal information to the prospective seller or buyer of such business or assets;
giraffe Concepts Limited or substantially all of its assets are acquired by a third party, in which case personal information held by it about its users and customers will be one of the transferred assets; or
we are under a duty to disclose or share your personal information in order to comply with any legal obligation or to protect the rights, property or safety of giraffe Concepts Limited, our customers or others.
You can at any time ask us not to use your personal information for marketing purposes. You can exercise the right at any time by contacting us at firstname.lastname@example.org.
Securing your information
All personal information you provide to us is stored on secure servers. Some of these servers may be located outside of the European Economic Area (EEA). We will ensure that your personal information is held subject to suitable contractual provisions and administrative, technical and physical security measures to protect it from authorised access and use. Please note, however, that whilst we will use all reasonable efforts to safeguard your personal information, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred over the internet.
In order to improve our website, we may use small files commonly known as “cookies”. A cookie is a small amount of data which often includes a unique identifier that is sent to your computer or mobile phone (referred to in this policy as a 'device') from our website and is stored on your device's hard drive.
A cookie records on your device information relating to your internet activity (such as whether you have visited our website before). The cookies we use on our website won't collect personally identifiable information about you and we won't disclose information stored in cookies that we place on your device to third parties.
How can you control the cookies from your website?
We currently set the following cookies:
These cookies are essential to the proper functioning of many features of our website. These cookies store a unique ID so our website can remember you from one page request to the next.
We use software called Google Analytics which is a web analytics service provided by Google Inc. in order to understand how visitors to our website use the site. The Google Analytics cookies remember you from one page request to the next, for example to differentiate between 'new' and 'returning' visitors. We receive reports from Google Inc. about website usage (such as the number of visitors to our site or the number of unique page views). Google Analytics cookies do not collect personal information about you.
For more information see: Google's Analytics Cookie Usage on Websites
Access to information
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your information, please contact us at email@example.com. We may charge a fee of £10 towards our costs in providing you with the requested information.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information that you think is inaccurate.
Changes to this policy